Refund policy

Returns & Refunds Policy

In accordance with applicable US Federal Trade Commission (FTC) regulations and Maryland Consumer Protection Act (MCPA), Md. Code Ann., Com. Law §§ 13-101 et seq.

1. Return Window

LOPIS offers a 90-day return window from the date you receive your order. You may return any eligible item within this period without needing to provide a reason, provided the conditions below are met.

To initiate a return, please contact us through one of the following channels:

  • Email: contact@lopiswear.com — include your full name, order number, and the item(s) you wish to return
  • Return form available at: lopiswear.com

2. Return Conditions

Men's apparel (suits, blazers, trousers, dress shirts, knitwear, outerwear, and similar garments):

  • Items must be unworn — no signs of having been put on or used in any way.
  • Items must be free of body odor, deodorant marks, stains, makeup transfer, or any other signs of contact with the body.
  • Items must be free of perfume or foreign scents.
  • No alterations of any kind are permitted: no hemming, tailoring, pressing, or dry-cleaning by the customer.
  • All original tags, labels, and brand identifiers must be attached and intact — in their original position.
  • Any original garment bags, dust covers, or protective packaging must be present and in good condition.
  • All included accessories must be present: extra buttons, collar stays, pocket squares, or any other supplementary items.
  • Original packaging — boxes, tissue paper, and wrapping — must be present and undamaged.

Footwear and accessories (belts, shoes, ties, scarves, and similar):

  • Items must be unused — no sole marks, scuffs, creasing, or signs of wear.
  • Original shoe bags, boxes, and all tissue paper must be present and intact.
  • Belts and leather goods must show no marks, scratches, or buckle wear.

All items:

  • The return request must be submitted within 90 calendar days of receiving the order.

Non-returnable items:

  • Items showing any signs of wear, body contact, or use.
  • Items with body odor, deodorant marks, perfume, or stains of any kind.
  • Items that have been altered, hemmed, tailored, or dry-cleaned.
  • Items with removed, damaged, or missing original tags or labels.
  • Items missing original garment bags, dust covers, accessories, or packaging.
  • Items damaged due to improper storage, packing, or handling after delivery.
  • Sale or clearance items explicitly marked as final sale at the time of purchase.

3. Return Process

  1. Contact our team at contact@lopiswear.com or via the return form at lopiswear.com, providing your order number and the item(s) you wish to return.
  2. Our team will review your request and respond within 1 to 3 business days with confirmation and return instructions.
  3. Once confirmed, fold the garment carefully (do not press), place it in its original garment bag or protective packaging, and ship to the address we provide using a tracked, insured service.
  4. After we receive and inspect the returned item, we will process your refund or exchange as described below.

4. Return Shipping Costs

  • Defective or incorrect item: LOPIS covers all return shipping costs.
  • Change of mind / voluntary return: Return shipping costs are the customer's responsibility. We strongly recommend using a tracked and insured shipping service.

5. Refunds

Once the returned item is received and inspected, LOPIS will process the refund within 14 calendar days of receiving the return.

Refunds will be issued to the original payment method used at checkout. Original shipping costs will not be refunded in cases of voluntary returns, unless the entire order is returned due to a defect or error attributable to LOPIS. Please allow 3–10 additional business days for the refund to appear in your account, depending on your bank or payment provider.

6. Exchanges

If you would like to exchange an item for a different size or style, indicate this in your return request. Exchanges are subject to availability. If the requested item is not available, a full refund will be issued.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us at contact@lopiswear.com within 48 hours of receiving the order. Include photos and/or video documenting the condition of the product and packaging.

LOPIS will arrange, at no additional cost, the shipment of a replacement product or, if unavailable, a full refund including original shipping costs.

8. Cancelled Orders or Out-of-Stock Products

If a product is unavailable at the time of order processing, LOPIS will notify you by email and cancel the order, issuing a full refund within 14 calendar days via the original payment method.